Once I register, can I make changes?
Yes! As long as the new week requested is not full. Just send an email request to shannon@kidsandart.com with at least a full 7 day notice with your childs name, the facility location, currently enrolled week and new requested week. You will get an email confirmation back.
Can I get a refund if I change my mind?
Yes. No. Well maybe. If you contact us a full 7 days before your camp starts we can issue you a refund of camp fees. Registration fees are non-refundable. If you are canceling one or more weeks but still are attending on other weeks, a 10% cancellation fee will occur for each week cancelled. If you notify us 2-6 days before camp there will be a 50% cancellation fee per week cancelled. If you notify us the day before or later there are no refunds, sorry.
What if my child is sick or can not attend one or more days of camp-can I reschedule?
Sorry, no. There are no make up days allowed.
Can I pro-rate and only go one or two days?
Usually no, but this does depend on availability. We can not take partial registrations ahead of time, however you can contact us the Monday prior to camp starting to see if we have extra spots to pro-rate. If we do, it is $50 per day, plus any applicable registration fees. We do not pro-rate the registration fee.
When do I have to register by?
Monday of the current camp week by 12pm noon. All registrations received after 12pm may not be processed in time.
Can I walk in and register?
Sure, as long as we have availability. Walk in rates are a bit higher than online registration rates however.
What do you serve for lunch and snacks?
We serve cheese pizza on Tuesdays/Thursdays and Chick Fil A nuggets on Wednesdays. Drinks are lemonade, punch and water. Snacks are goldfish and pretzles.
Why do you show movies?
We show a short movie after lunch time to allow the children's food to settle and allow for some quiet time. By this point in the day the children have had A LOT of activity, besides we don't want any accidents on the bounce houses or themselves (food and bouncing do not mix well!).
What kind of art materials do you use?
We use a mixture of materials such as: canvas, tempura paint, air dry clay, glitter, glue, wood work, window paint, foam pieces, accessories and more. All items are non-toxic and child safe (scissors, etc.). Although all of our items are water based, we do not promise no stains, so be sure to send them in old clothes!
Why do you charge a registration fee?
Our registration fee covers the cost of creating a file (or updated file) for your child-administration for phone/online processing, any applicable credit card fees, etc. Once the registration fee is paid, however, it is good for a whole 12 months (registration fees are only charged during summer camp)- so if you sign up for Holiday Camp, Spring Break Camp or any of our other programs there will be not be an additional registration fee!
If I request my kids to be partnered with someone will you ensure that happens?
We do everything possible to make sure that children are grouped by request..however there may be times based on either capacity situations or because of age differences that such requests are not guaranteed. Our first priority is the safety of the children.
|